17-04-2017 18:58
02-08-2017 15:23
@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User
Hi Guys,
Follow this link fill out the details and it should then work for you ..
22-09-2017 21:36
Hi Nadine
I've having this issue, and have tried the link you posted.
This link only takes me to a sign up for Now TV.
can you please help.
23-09-2017 8:36
@Anonymous User
Welcome to the forum. Normally that happens when you are trying to use a username to login that was never finished signing up properly (or an old Sky ID) and payment details are missing. Make sure you sign out of this forum then go back to the link provided above, click the type of pass you want and when you reach the log in screen instead of choosing new to NOW TV enter the username and password you're trying to use in the sign in box and sign in. It should then prompt you to enter any missing details to complete your account.
23-09-2017 19:58
Hi Andy.
I don't understand how my account sign up is not completed, as I've been paying for movies since Christmas last year.
Everything was OK until I had to do an update on the app on my ipad.
N
23-09-2017 21:47
@Anonymous User
Ah right, sounds like your issue is slightly different to this thread (originally brand new users not fully setup).
I notice you say you've solved it by adding payment details. However as you shouldn't have to do this if payments are being taken regularly, and as some people do end up accidentally making two accounts and getting charged on both, then to be on the safe side I would double-check you haven't done this by logging into this website with the same username you've used on the iPad and then going to your My Account >View My Bills page
https://account.nowtv.com/bills
and make sure you can see all your past Cinema Pass purchases that you've made. If you can then you are in your original account and you should be alright.
23-09-2017 17:36
23-09-2017 19:02
@Anonymous User
Welcome to the forum. You can send the NOW TV Team a message or get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(choose the options that apply to you, or click none of the above)
If you don't see your payment listed on your My Account > View My Bills page and it's asking for payment details that usually means you have a second account, or your browser is logging you into an old Sky ID by accident. It's worth checking the My Account screen of the app on any other devices you use to watch NOW TV to see what username is listed there, or check what email address any receipts or NOW TV correspondence go to and then use that email address to log in.
However live chat can help find all this out for you.
23-09-2017 20:14
Hi Slinnjim
Just sorted this by entering my payment details again, and then agreeing to the term and conditions.
Good luck.