Chromecast not working - "NOW is no longer available on your device"

[Rath]

Hi everyone, I'm a new NOW subscriber.

I downloaded the NOW tv app to my Google Pixel 3 and can watch shows on the phone itself. However, when I try to Chromecast it to my LG TV I get the error "We're sorry, NOW is no longer available on your device" on the TV screen.

I'm not sure why it says this or which device it's referring to - the phone, the Chromecast or the TV? Netflix, Prime, etc work fine and I tried to factory reset the Chromecast and re-installed the app.

Any ideas?

[Francine]

Hi @schnapps ,

that’s correct: I live in Italy and I’m trying to watch now with my Italian account.

In the last three weeks the app doesn’t work anymore and in the store I found that the device is no longer supported.. 

I’m not using a vpn… right now I’m not at home and I can’t  try to connect the chrome cast with the hotspot.

[Jayach]

@Francine 

Sorry about my earlier answer, I had no idea there was an Italian version of Now.

Questo è NOW | Guarda Film, Serie TV, Show e Sport in HD in streaming (nowtv.it)

You can't use a UK membership abroad, and that is what I was thinking of.

Can I watch NOW abroad? (nowtv.com)

[RoyB]

@Francine 

What are you casting to? If this is a preWebOS LG TV, then it’s the TV that’s not supported, not the Chromecast.

By the way, nice to see you here, but you might like to try 

https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwjryN7Q3c-AAxUBy6QKHS_YB0...

where you can perhaps get some more Italy-focussed advice, if we can’t help you enough.