23-06-2018 1:24
Hi guys,
Hoping you you may be able to help. When trying to watch something on my nowtv app on my Xbox one it comes up with this error message 'Sorry, there was an error in the player' there is no error number, just that message. I've tried uninstalling it etc I've logged out of my account, reset my internet router, connected to my phone internet, removed the device from my account and adding it again. It works on my other tv and other devices just not my Samsung tv. Anyone have any ideas on how I could fix this?
Thanks in advance 🙂
Hayley
14-06-2019 22:11
26-07-2019 21:42
This worked for me! I also get problems with xbox's bluray app, because of this hdmi recognition problem now and then. Hcdp errors are common and a quick search would explain what and why it happens.
What i do to fix:
• unplug hdmi at both ends and then plug them in again.
• switch tv off and on again (preferably, a full switch off, usually little toggle on underside or behind tv)
• Otherwise try a different hdmi slot on the TV.
Hope that helps. Big thankyou to PaulH5!
18-08-2019 11:17
This is also been happening to me.
However, I am TRYING to watch direct from my Samsung Smart TV app. Has been happening for a week now. So frustrating. Why am I paying for a service that clearly has an issue. It does work on my iPad though but I want to watch on a bigger screen.
Not much to ask for eh?
Come on NowTV - sort it out.
18-04-2019 3:29
I'm getting the same on the ps4 internet speed is around 30mbps which is more the enough considering there not even broadcasting in 5.1 channels and the picture quality isn't anywhere near netflix or Amazon.
I've just got the pass and I can't watch anything due to this.
28-12-2018 13:58
@Anonymous User wrote:Hi guys,
Hoping you you may be able to help. When trying to watch something on my nowtv app on my Xbox one it comes up with this error message 'Sorry, there was an error in the player' there is no error number, just that message. I've tried uninstalling it etc I've logged out of my account, reset my internet router, connected to my phone internet, removed the device from my account and adding it again. It works on my other tv and other devices just not my Samsung tv. Anyone have any ideas on how I could fix this?
Thanks in advance 🙂
Hayley
18-11-2018 18:17
I have also had this issue. I brought the Xbox yesterday and downloaded NowTV this afternoon and got the sky cinema pass and every film I try to watch it says “sorry, there was an error in the player”. This is becoming rather trusting. What do I need to do? Is there another NowTV player I need to install???
17-08-2018 20:02
I was wondering did you fix this as my Xbox one started doing it tonight
20-08-2018 9:33
@Anonymous User wrote:
I was wondering did you fix this as my Xbox one started doing it tonight
@Anonymous User Have you tried any of the steps listed above? Thanks :0