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Anonymous User
Not applicable

Re: 'Sorry, there was an error in the player'

‎08-08-2018 11:17

I had this problem but it’s working again now. I didn’t do anything different to what I had done when it first happened, just unplugged the Xbox for a few weeks and when I came back to it it was working. There isn’t much info about this error online so if all fails I would just uninstall the app and try again in a few weeks and keep doing that until it works like it did for me. 

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Anonymous User
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Re: 'Sorry, there was an error in the player'

‎08-08-2018 11:37

hi, replying to error messages tried to watch football game all i got was error messages wether this will help any one out there ,I have now tv on my computer I did a scan found 3 malware on now tv deleted them ,because I did not get any response    from   the now tv help line I might get rid of it of        from          my computer. 

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Anonymous User
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Re: 'Sorry, there was an error in the player'

‎14-08-2018 9:51

I need help. My now tv app on my Xbox one is saying ‘ sorry there was an error in the player’ it’s been saying that for the last couple of months now! 

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Tony-D
NOW Team Member
NOW Team Member

Re: 'Sorry, there was an error in the player'

‎14-08-2018 14:30
@Anonymous User wrote:

I need help. My now tv app on my Xbox one is saying ‘ sorry there was an error in the player’ it’s been saying that for the last couple of months now! 

Sign out of the app @Anonymous User then delete, then install, then sign back in 🙂 Let me know how it goes please.

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Anonymous User
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Re: 'Sorry, there was an error in the player'

‎17-08-2018 20:02

I was wondering did you fix this as my Xbox one started doing it tonight

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Tony-D
NOW Team Member
NOW Team Member

Re: 'Sorry, there was an error in the player'

‎20-08-2018 9:33
@Anonymous User wrote:

I was wondering did you fix this as my Xbox one started doing it tonight

@Anonymous User Have you tried any of the steps listed above? Thanks :0

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Anonymous User
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Re: 'Sorry, there was an error in the player'

‎23-08-2018 21:11
I turned everything off xbox router ECT. Over ight then it worked fine the next day 
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Anonymous User
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Re: 'Sorry, there was an error in the player'

‎30-10-2018 21:36

Had this probelm for a week now, trued all steps ive seen in this thread and still not working, may aswel throw money away

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Anonymous User
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Re: 'Sorry, there was an error in the player'

‎18-11-2018 18:17

I have also had this issue. I brought the Xbox yesterday and downloaded NowTV this afternoon and got the sky cinema pass and every film I try to watch it says “sorry, there was an error in the player”. This is becoming rather trusting. What do I need to do? Is there another NowTV player I need to install??? 

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Anonymous User
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Re: 'Sorry, there was an error in the player'

‎23-11-2018 12:34

Still does not work ...come on nowtv please help us out here we are paying good money for a app that isn't working ...will we be getting a refund ? No doubt it so please at least give us a clue

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