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Anonymous User
Not applicable

Re: 'Sorry, there was an error in the player'

‎26-05-2019 22:14

I am also having the same issues on my LG tv! Looks like there are no fixes yet! Come on NowTV please fix this!

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Anonymous User
Not applicable

Re: 'Sorry, there was an error in the player'

‎14-06-2019 22:11
I've fixed it! My issue was an hcdp error so a problem with the hdmi protection through a sound bar. I turned my sound bar off left it for a bit and turned it back on. All working
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Anonymous User
Not applicable

Re: 'Sorry, there was an error in the player'

‎26-07-2019 21:42

This worked for me! I also get problems with xbox's bluray app, because of this hdmi recognition problem now and then. Hcdp errors are common and a quick search would explain what and why it happens.

What i do to fix:

• unplug hdmi at both ends and then plug them in again.

• switch tv off and on again (preferably, a full switch off, usually little toggle on underside or behind tv)

• Otherwise try a different hdmi slot on the TV.

 

Hope that helps. Big thankyou to  PaulH5!

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Anonymous User
Not applicable

Re: 'Sorry, there was an error in the player'

‎18-08-2019 11:17

This is also been happening to me.

However, I am TRYING to watch direct from my Samsung Smart TV app. Has been happening for a week now. So frustrating. Why am I paying for a service that clearly has an issue. It does work on my iPad though but I want to watch on a bigger screen.

Not much to ask for eh?

Come on NowTV - sort it out.

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MQueenan
Advocate

Re: 'Sorry, there was an error in the player'

‎29-01-2020 19:45

I am having the same issue but on windows on my PC. I can log into Now Tv on chrome i have uninstalled the tv player and reinstall it but when i try to log it its says there is a problem and i cannot get in this has happened last week and now again today.

 

Any ideas anyone please let me know.

Thank you 

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Anonymous User
Not applicable

Re: 'Sorry, there was an error in the player'

‎24-03-2020 19:30

Had this problem on my LG tv was doing my head in found a solution that worked for me I logged out of my account then removed the app from the tv then reinstalled the app and signed back in works now for how long I don't know but all working at the moment 

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Anonymous User
Not applicable

Re: 'Sorry, there was an error in the player'

‎27-03-2020 21:48

Hi I got this issue now on an lg TV but the all works fine on my android phone.

Help!

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Anonymous User
Not applicable

Re: 'Sorry, there was an error in the player'

‎07-04-2020 15:52

Can anyone help. Everytime I try and use now TV on my lg tv it loads then says error in playing. 

Any help would be appreciated. I have turned tv off at mains and re started. Done the same with my router (though all other apps are working ok) and uninstalled and re installed app. 

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Anonymous User
Not applicable

Re: 'Sorry, there was an error in the player'

‎29-04-2020 17:47

Hi i've got the same problem with my LG tv.  Did you log out of account first and then delete and reinstall?

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DAZUK74
Mentor

Re: 'Sorry, there was an error in the player'

‎17-05-2020 20:22

I am also having this issue with the app on a Samsung Smart TV, the app is showing as version 5.2.10. Everything I have watched be it a 30 minute tv show or a 2hr movie I get this message seemingly at random, the app gives me the option to go back but the app locks up and I cannot get out of it unless I turn my TV off at the wall.

 

I have tried uninstalling and then reinstalling the app but the issue remains. 

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