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Advocate

Cannot sign in on ps3 app (2001) error

Hi, I have just signed up for the trial on my laptop, I have downloaded the ps3 app and when signing in it says my details are incorrect. (2001)

I have tried my username and email address in the username box.

Now do I need Sky to use this? if so then that is why it is not working. could someone clarify.

 

Thanks 

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NOW TV Team
NOW TV Team

Re: Cannot sign in on ps3 app (2001) error

Hi Sid2003,

 

Sorry to hear you're experiencing this issue.

 

Are you able to sign in today?

 

Kindest

Steve

NOW TV Team

 

 

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Advocate

Re: Cannot sign in on ps3 app (2001) error

I AM ALSO HAVING THE SAME PROBLEM

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NOW TV Team
NOW TV Team

Re: Cannot sign in on ps3 app (2001) error

Hi Goonerad,

 

Thanks for your post.

 

Please ensure you have completed the sign up process on NOW TV.COM before trying to sign in on your PS3.

 

You will need to complete all registration steps including payment details.

 

Kindest

Steve

NOW TV Team

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Advocate

Re: Cannot sign in on ps3 app (2001) error

I completed all registration steps including payment details and have the same error as everyone

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NOW TV Team (Retired)

Re: Cannot sign in on ps3 app (2001) error

Hi IMRAN4SAR,

 

Thanks for getting in touch.

 

Unfortunately, we can't provide you with the relevant troubleshooting steps through Community as we need to access your account.

 

Could you please contact our LiveChat team so they can help you further?

 

Thanks,

Sabrina

NOW TV Team

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Re: Cannot sign in on ps3 app (2001) error

Hi everyone,

I'm having the exact same issue.
Signed-up today, everything is completed entered in my account and I can't login in my ps3
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NOW TV Team (Retired)

Re: Cannot sign in on ps3 app (2001) error

Hi sandkillerpt,

 

Thanks for posting.

 

This has occurred before and it sounds like the registration hasn't been completed. 

 

The sign up process needs to be completed before trying to sign in on your PS3.

 

You don't need to start from scratch and you can continue your sign up process by clicking here

 

Regards

Ranj

NOW TV Team

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Advocate

Re: Cannot sign in on ps3 app (2001) error

I am having the same problem.  I can access entertainment and movies on the NowTV box but when I try to access the same on my PS3 I get the 2001 error.  It says I have to buy an entertainment pass, even though I have a pass.  I disconnected the white box to see if that was the problem but to n avail.  Any bright ideas NOWTV?

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NOW TV Team
NOW TV Team

Re: Cannot sign in on ps3 app (2001) error

Hi Geoffeulund, 

 

Sorry to hear about this issue. 

 

Usually this sort of problem indicates that you may be signing into your NOW TV account with the wrong username and password. 

 

Please ensure you're using the same username that's registered to your NOW TV Box as this will be the account that's tied to your active subscription. 

 

If issues persist following this, please ensure that you have not reached your registered device limit.

 

To check this, log into your account page at NOW TV.COM.

 

Hope this helps,

 

Kindest 

Steve

NOW TV Team 

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