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Scholar

Re: Cannot sign in on ps3 app (2001) error

If i don't receive a call in the next hour, trust me, you won't know what hit you.

This is the worst service I've ever experienced!
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Legend 5
Legend 5

Re: Cannot sign in on ps3 app (2001) error

@tstyle25 there are no phones with NOW TV.

 

Have you at least tried the advice from @Birgit-R in doing a password reset? As she says it's part of the diagnostics and refusing to follow the steps won't help in resolving your issue.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Scholar

Re: Cannot sign in on ps3 app (2001) error

I changed the password yesterday, and it still doesn't work on my iPhone app or PS3.

Only on the website.

No surprise there.

What now?

Can you sort this please.
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Elite 2

Re: Cannot sign in on ps3 app (2001) error

Hi @tstyle25

 

That is strange!

 

Can you try deleting the apps, then once more. reset your password to a new one. Afterwards, reinstall the apps and try signing in again.

 

Let us know how you get on.

 

Thanks,

 

Rich

The NOW TV Team

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Scholar

Re: Cannot sign in on ps3 app (2001) error

I did that already!
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Elite 2

Re: Cannot sign in on ps3 app (2001) error

Hi @tstyle25

 

PLease do try the steps I provided again, in the sequence provided.

 

Can you please also ensure your location settings are set to the UK, you can do this by selecting the automatic option when setting up your connection.

 

Hope that helps.

 

Thanks,

 

Rich

The NOW TV Team

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Scholar

Re: Cannot sign in on ps3 app (2001) error

As I said, I did all that, in that order, & I've checked my settings, they are fine (as they always have been before this stupid error started 2 days ago).

Sort out your apps and stop asking stupid questions!
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Scholar

Re: Cannot sign in on ps3 app (2001) error

Well? What next? I'm paying for this service.
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Scholar

Re: Cannot sign in on ps3 app (2001) error

I am having the same issue, the now tv app on 3 different ps3's and a ps4 will not allow me to sign in. Error message 'your sign in details are incorrect. Please try again. (2001). I can sign in on the website on my phone and PC using same details that are not accepted on Playstation??? I have also used sign in details of a different account created by my partner and still get same error message!! I have used live chat, followed all advice. Changed password, uninstalled and reinstalled the app, rebooted the router. None of these actions have made any difference. Live chat keep telling me the fault is with my equipment and not with service provider. I am not alone having this issue, nowtv need to accept there is an issue and fix it rather than blaming the user and there equipment. Compensation for not being able to use the service should also be strongly considered.
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Scholar

Re: Cannot sign in on ps3 app (2001) error

@tstyle25 I feel your frustration don't let the bast@#ds get you down!