27-04-2014 14:57
Hi, I have just signed up for the trial on my laptop, I have downloaded the ps3 app and when signing in it says my details are incorrect. (2001)
I have tried my username and email address in the username box.
Now do I need Sky to use this? if so then that is why it is not working. could someone clarify.
Thanks
10-09-2015 23:58
13-09-2015 17:11
Hi @Anonymous User,
Sorry for the late reply.
I will get this all sorted tomorrow and send you an email to confirm.
Sorry for the problems.
Thanks,
Rich
The NOW TV Team
17-09-2015 12:02
We have also had this issue for the last few days. Is this specific to individual users?
21-09-2015 16:08
Hi @Anonymous User
Sorry about the delayed reply.
I believe your issue is now sorted 🙂
If you need any further assistance, please let us know.
Birgit
NOW TV Team
29-01-2016 11:53
hi, im having exactly the same problems for over 3wks, still not resolved, two vouchers up the swanny.
Rob is looking into this, but has passed on tech support, at which point i think i need to contact stephen hawking or brian cox because i think ive found a black hole 😒
my account details are all fine, all checked out, can access on my ipad and win tablets, but not my ps3, deleted and reinstalled the app, reset my password four times.
if this is such a common problem, why is it still taking sooooo long to fix ?
29-01-2016 14:11
Hi @Anonymous User
Thanks for posting, sorry to hear you've had issues with signing in. Can you try now for me please, it should allow you to sign in. If you do however you still have issues please let us know.
Cheers
Ranj
NOW TV Team
30-01-2016 19:53
I have the same problem on PS3. Tried uninstalling and reinstalling to no avail.
Please can you assist?
31-01-2016 19:13
Hi @Anonymous User
Thanks for posting, sorry to hear you had issues signing in I can see this has been resolved from one of my colleagues. Please try to sign in now and it should be resolved.
Cheers
Ranj
NOW TV Team
09-08-2015 16:17