cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Mentor

Re: Cannot sign in on ps3 app (2001) error

I'm having this problem too with both my ps4 and the TV box, your live chat has had me on the doing restarts for ages they have no ideas, I have paid for 2 passes I can't use, 

0 Thanks
Reply
Highlighted
Mentor

Re: Cannot sign in on ps3 app (2001) error

I went to live chat eventually you get put through to second line team who new straight away it was a ip issue and sorted it at there end . All working now thank you to bisa

Highlighted
Advocate

Re: Cannot sign in on ps3 app (2001) error

Hi i have been using now tv for a while now and for the past 3 days everytime i try and log on on my ps3 or iphone app it tells me i have incorrect log in details and gives me error message 2001 but i can still long i on my ios browser so im currently paying for a service i cannot use! Whay can i do?
0 Thanks
Reply
Highlighted
Elite 2

Re: Cannot sign in on ps3 app (2001) error

Hi @Elliejones98,

 

Sorry for the late reply.

 

I will get this all sorted tomorrow and send you an email to confirm.

 

Sorry for the problems.

 

Thanks,

 

Rich

The NOW TV Team

0 Thanks
Reply
Highlighted
Advocate

Re: Cannot sign in on ps3 app (2001) error

We have also had this issue for the last few days. Is this specific to individual users?

0 Thanks
Reply
Highlighted
NOW TV Team (Retired)

Re: Cannot sign in on ps3 app (2001) error

Hi @SiBrodie

 

Sorry about the delayed reply.

 

I believe your issue is now sorted 🙂

 

If you need any further assistance, please let us know.

 

Birgit

NOW TV Team

0 Thanks
Reply
Highlighted
Advocate

Re: Cannot sign in on ps3 app (2001) error

hi, im having exactly the same problems for over 3wks, still not resolved, two vouchers up the swanny.

 

Rob is looking into this, but has passed on tech support, at which point i think i need to contact stephen hawking or brian cox because i think ive found a black hole 😒

 

my account details are all fine, all checked out, can access on my ipad and win tablets, but not my ps3, deleted and reinstalled the app, reset my password four times.

 

if this is such a common problem, why is it still taking sooooo long to fix ?

0 Thanks
Reply
Highlighted
NOW TV Team (Retired)

Re: Cannot sign in on ps3 app (2001) error

Hi @Gazzaw

 

Thanks for posting, sorry to hear you've had issues with signing in. Can you try now for me please, it should allow you to sign in. If you do however you still have issues please let us know.

 

Cheers

Ranj

NOW TV Team

0 Thanks
Reply
Highlighted
Advocate

Re: Cannot sign in on ps3 app (2001) error

I have the same problem on PS3.  Tried uninstalling and reinstalling to no avail.

 

Please can you assist?

0 Thanks
Reply
Highlighted
NOW TV Team (Retired)

Re: Cannot sign in on ps3 app (2001) error

Hi @KC_Sky

 

Thanks for posting, sorry to hear you had issues signing in I can see this has been resolved from one of my colleagues. Please try to sign in now and it should be resolved.

 

Cheers

Ranj

NOW TV Team

0 Thanks
Reply