Hi @Anonymous User and @tstyle25
Thank you for your posts.
There is no need for a fight, guys. We're currently asking as much information from our customers as possible to get to the bottom of this. I know that this may be frustrating, but we're doing the best we can to get this sorted.
@Anonymous User - thanks for the details, I'll pass it over to our tech team, @tstyle25 - your case has already reached the tech guys, currently waiting for your reply.
NOW TV Team
I am having the same problem, they say it's a problem with my ps3, been on live chat, absolute waste of time, had email off the technical support, no help, they won't accept it's a problem there end
@Anonymous User wrote:
I am having the same issue, the now tv app on 3 different ps3's and a ps4 will not allow me to sign in. Error message 'your sign in details are incorrect. Please try again. (2001). I can sign in on the website on my phone and PC using same details that are not accepted on Playstation??? I have also used sign in details of a different account created by my partner and still get same error message!! I have used live chat, followed all advice. Changed password, uninstalled and reinstalled the app, rebooted the router. None of these actions have made any difference. Live chat keep telling me the fault is with my equipment and not with service provider. I am not alone having this issue, nowtv need to accept there is an issue and fix it rather than blaming the user and there equipment. Compensation for not being able to use the service should also be strongly considered.
I've been using my months free trial every day on my ps4 and never had a problem logging in and everything's been great. Today it said there was an update, I waited a couple of minutes for it to finish and was then asked to log in again, I tried but was given error 2001 for my log in details being incorrect. I logged into the website with the same details and checked the free pass (valid till 6th May), checked it was still paired with the ps4, changed my password just in case, deleted and reinstalled the app, rebuilt the ps4 database, reset the router..the app still doesn't work. I was going to subscribe and pay for the service but if this is a taste of things to come you can forget it.
How about you stop blaming everyone else's equipment and questioning people's ability to type their details correctly and actually address the real problem..your app is broken, please fix it.