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Welcome to the forum. Try the following help page in case it's some use
If that doesn't work you can try live chat to see if they are able to help. You can get to live chat from the Contact Us pagehttps://help.nowtv.com/get-in-touch(expand the Anything Else section at the bottom for options)
If you still have trouble after that post back and I'll tag a couple of the YouView regulars for you.
NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.