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Neilveg
Mentor

Re: Sky Sports 1 crashing

It's possible the fault may have been fixed as Ive got to half time with tonight's live football without it crashing.   But it's been a disappointing month with my first ever sports month pass due to run out on Monday I would like to know if  us Apple TV users are going to get any compensation for a faulty service ?

 

 I had previously reported the problem to live chat but they acted like it was only me who had this problem.  

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IPC001
Advocate

Re: Sky Sports 1 crashing

I have received three refunds from Apple for thee day passes. I paid & was invoiced by Apple & challenged the bill. The refund was very quick, three days.

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Neilveg
Mentor

Re: Sky Sports 1 crashing

Unfortunately I purchased my Sports pass through Now TV and not through Apple.  Now TV / Sky offered me a day pass for 3& a half weeks of a constantly crashing service on SS1.

Not very happy 😞

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Bythemarina
Mentor

Re: Sky Sports 1 crashing

Anyone else had recent issues with Sky Sports 1 crashing again? Mine has been fine for last couple of weeks, but last night it crashed (just the once mind). Same problem as before (Apple TV mark 4 box using wifi, with 25mbs+ speed), the programme suddenly stops and returns your to the Sky Sports menu screen.

 

Interested to hear if anyone else has noticed a return of the above problem, or whether mine was a one off? 

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