18-08-2016 16:37
Like many others I've found that since Saturday (13 Aug) Sky Sports 1 keeps crashing after 10-20 minutes and the problem still exists (live stream stops and returns you to the sky sports menu). Other sky sports channels are fine. The message that Now TV are aware keeps being flagged, yet nothing seems to happen / no updates. Please can we have a bit more feedback from Now TV - at least to show they are continuing to investigate. Otherwise can only assume Now TV are not interested in supporting Apple TV. Bet this wouldn't be the case if it effected the Now TV Smart Box!
18-08-2016 17:12
Hi @Anonymous User
I can assure you that this issue is being looked into by us.
We have sent a request to get an update and once I hear back I will let let you know and the messaging on the Service Status will be updated.
Thanks
Andy
21-08-2016 16:40
Latest update - still encountering problems, which makes it over 7 days with viewing problems. Not good! In an effort to provide constructive feedback in the hope this will lead to a quicker resolution of the problem, this was my experience.
Kit = Apple TV (4th generation) connected to fibre optic broadband with speeds over 25 mb/s. Connected via Ethernet. Problem only seems to occur when watching Sky Sports 1 (all other channels ok). Started watching and crashed 4 times within 10 mins (crashed = live steam suddenly stops and returns you to the SKy Sports channel menu). Reselected channel after each 'crash' and it worked ok for 30 mins and then 4 more crashes within the next 10 mins. In total 8 crashes within 50 mins of watching. Then gave up.
It would be good to know whether the technical team are any closer to resolving this problem as this has been known about for over a week now.
21-08-2016 21:41
24-08-2016 15:49
Hi @Anonymous User
Thanks for getting in touch with us. We're sorry to hear you're still having issues.
We're continuing to look into this and will be updating our customers as soon as there's a fix.
I apologise for any inconvenience this may have caused.
Thanks
Rob
NOW TV Team
29-08-2016 18:51
03-09-2016 11:03
03-09-2016 12:42
03-09-2016 20:24
Hi Now TV team, cant you just look at the software and release a update to fix this one issue? Its quite obvious I think this cant be fixed without one ;(
05-09-2016 16:12
Hi All,
The issue with Sky Sports was resolved last week according to our technical teams.
Can you let me know if it was the same behaviour this week ?
If so I will get it raised again for the teams to investigate.
Thanks
Andy