29-09-2014 12:18
Its three days now and three attempts chatting to customer services since commencing my subscription on Apple TV and MAC computer and I still await a solution to my problem. I can log in to my account, I can see the service content but when I try to play I get the same error message every time - An error occurred loading this content. Try again later. Not impressed so far. Please, can anyone help?
Solved! Go to Solution.
02-10-2014 13:14
29-09-2014 12:23
What are you trying to watch? There is (might be fixed now) an issue with some of the newer content on the Apple TV platform. How do you get on with older content like episode 1 of The Blacklist?
29-09-2014 15:56
01-10-2014 14:18
01-10-2014 14:26
Hi @Anonymous User and @Anonymous User
Thanks for getting in touch.
Very sorry to hear that this is happening.
Can you please both specify what exactly are you trying to watch?
Kind regards,
Birgit
NOW TV Team
01-10-2014 14:48
01-10-2014 14:55
01-10-2014 15:29
01-10-2014 15:32
01-10-2014 17:20
Hi @Anonymous User , @Anonymous User , @Andy , @Anonymous User and @Anonymous User
Thanks guys for letting us know.
Issue has been escalated to the content team.
Very sorry about the inconvenience caused. While we get this fixed, you can use the service on another device.
Kind regards,
Birgit
NOW TV Team