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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Hold time!

Does anyone even work at the call centre, been on hold now for 30mins! Judging by the other comments, this is a recurring issue this week. No idea where the live chat option is hiding either! Unacceptable really. 

Activation date

Is it easy to amend the activation date for my installation? I ordered about 3 weeks before my bt contract ends but they have asked for a payment of 65£ for their hub. This is after I asked about leaving fees, I need to push it back a few days it see...

why is this company so terrible.

I've been on hold for 40 mins and awaiting for someone from broadband  for over 2 hours!!! This is awful. I had a simple request but now I just want to leave now tv but I can't even do that as customer services is soooooo poor.Someone help me cancel ...


Is anyone actuallyanswering the phone???? 45 mins on hold now absolutely atrocious customer service! Has any one managed to get through? We are moving home and need to speak to them its ridiculous!

Resolved! First Payment

Hi,My broadband is set to go live on the 28th and I would like to know when my first payment is due and whether it is payed by DD or whether I have to pay for it on 'my account' section.I've been waiting to be transferred on live chat for about 20 mi...

Contact Centre opening hours

Does anyone know the opening hours of the contact centre? I’ve tried to call 4 times today and had to hold for over half an hour so given up. On hold now but I’m just wondering if they are even open? Although I presume they wouldn’t let me wait on ho...


Hi so basically I ordered a broadband now TV box for the 7th of September and I’ve just received a text saying they can’t do anything until the 12th but they’ve already taken the £9.99 out of my account for the installation I just wanted to know if t...

Changing start date

HelloI've tried messaging and live chat. However, no one has replied to my messages and the live chat is forever waiting.I need to change my start date to 17th September to avoid paying an early termination charge. How can I do this?Thanks