19-08-2020 16:37
Help required guys.
Im trying to change my email address.
Ive done the obvious , gone into personal details, update email but alas a red box error message keeps coming up.
I go on to live chat , go through it all and at the end of it keep getting a link back to personal details.
Being given the runaround.
Thanks in advance for the help.
Solved! Go to Solution.
19-08-2020 20:45
I just had the same problem.
I checked the response from the service and in my case it was actually erroring because I didn't have a mobile number set. I saved my mobile number and then it let me update the email address.
19-08-2020 20:45
I just had the same problem.
I checked the response from the service and in my case it was actually erroring because I didn't have a mobile number set. I saved my mobile number and then it let me update the email address.
22-08-2020 12:32
Thanks,
that seems to have done the trick.
12-10-2020 13:40
I tried several times to update my email address without success, just went around in circles - red error message suggesting that I go over to Help for a solution.
Help provided nothing (surprise surprise) but Community did - many thanks! (error due to no Mob number etc.)
I suggest that the so called Help be updated to provide that possible solution.