Showing results for 
Search instead for 
Did you mean: 

Missed engineer visit, and nothing on my orders

I have moved house and called to arrange it in advance, after that I received an email saying an engineer would come around 8am-1pm yesterday, which they didn't show up, there was no text/call or email update. So when I look on my account under orders nothing shows up relating to an engineer appointment, only that I've cancelled (which I assumed meant for my previous address). When I called at about 1pm asking about there not being anything in my order page the person told me it looked good on their side so I waited all day for the engineer, now I'm not sure what's gone wrong, will call again later to ask I suppose

Legend 5
Legend 5


If it  helps any consolation about the missed appointment and bring this up with the team.

FYI that I do not work for NOW, just a NOW customer trying to help


The engineer doesn’t always need to visit the property if you have a working BT Master Socket there.

Have you actually received and installed your hub from Now (it’s self-install)?

If so, is the centre light on?

If so, you are good to go.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.