Annoying Parental Control

[Anonymous User]

Hi everyone,

let’s begin by saying that I’m not happy at the moment, my broadband contract with NowTV has started just 5 days ago and I’m already thinking about switching.

My broadband speed and connection are fine, but it seems like I cannot switch off a annoying, automatic, hidden parental control on my internet connection. I’ve already switched off the parental control blocks on my Hub (NowTv hub 2) but still cannot access anything before 9:30 ... I’m 31 years old, I didn’t need parental control for over 20 years.

So I tried to sort it out by visiting this website, trying to find a solution and couldn’t find one, so tried to ask on the forum and I’ve then found out that I need to register myself on NowTv to be able to ask a question over here, even if I don’t want to watch any of the shows you stream and even if I’m already a broadband customer (I’ve done the broadband contract over the phone and haven’t received a copy or confirmation of my contract, not via email, not via post).

I then tried to contact you by phone at  0845 6471970 and after about 15 minutes of waiting my phone credit went to 0 (from about £13) and the phone call cut out.

So here I am, registered for a free 14 days trial (hope I find a way to cancel the subscription before you guys charge me for that) just to ask you please to let me access the side of the internet that I rightfully want to explore without nonsensical limitations.

your sincerely,

a angry customer.

[Tony-D]

---

@Tony-D wrote:

---

@Anonymous User wrote:

Thanks a good phone number would be handy,

I’ve topped up my phone credit already but obviously won’t call that number anymore as it drained it all in no time.

Hopefully this will get sorted soon ...

---

@Anonymous User Hi, it sounds like the email address when processing the sale was wrong. I'll email you now using the email linked to your forum post to see if i can get the 'Linking Journey' email sent to the correct email address. Thanks for the tag @schnapps 🙂

---

Also @Anonymous User I'll sor thtta broadband buddy option for you within the next 30 minutes ok?

[Anonymous User]

Thanks Tony,

regarding this account that I’ve created to join the forum will I need to delete it as it is not linked to my Broadband Account?

[Tony-D · Accepted solution]

---

@Anonymous User wrote:

Thanks Tony,

regarding this account that I’ve created to join the forum will I need to delete it as it is not linked to my Broadband Account?

---

You don't need to delete it @Anonymous User See that email i sent you, just sign in using your real account after clicking the link. Should be sweet 🙂

[Anonymous User]

Thanks Tony,

now everything is how it should be,

also did I see it right did you delete the subscription for the 14 day free trial I made to be able to connect on the forum?

Does that mean that I don’t have to delete it myself?

[Tony-D]

---

@Anonymous User wrote:

Thanks Tony,

now everything is how it should be,

also did I see it right did you delete the subscription for the 14 day free trial I made to be able to connect on the forum?

Does that mean that I don’t have to delete it myself?

---

Yes, i cancelled that and also turned parental controls off for you. That second account you made will just lie dormant and will be deleted automatically in the future @Anonymous User

[Anonymous User]

I have the same problem. There is no broadband buddy screen that I can access only the TV controls. Also there is no phone number that doesn't take an eternity to answer. Terrible experience so far.. Please help or I will leave.

[schnapps]

Hi @Anonymous User 

When you are logged in here, can you see your NOW TV Broadband Bills by going to My Account > Bills & Payments or any emails relating to your Broadband & Telephone order under Message Centre ?

If there is no mention of your NowTV Broadband then it sounds to me that you may have more than one account and your Broadband was ordered under a separate account (maybe check your emails from NowTV).

[Anonymous User]

Can you tell me how to log into the correct account please as I only have
the details for the account that I set up.

[schnapps]

Hi @Anonymous User 

Strange that you have only one nowtv account and under all the sub sections of My Account there is not a single indication about your NowTV Broadband Service.

I am assuming you want to adjust the Broadband Buddy settings because you want access to websites or Apps that are blocked by your NowTV Hub Router ?

You mentioned you had trouble getting through to the NowTV Broadband Helpline Team, maybe try them again where perhaps the telephone line will be not so busy or alternatively try the live chat service by opening this link below and select the most appropriate help topic until you see Get in Touch towards the bottom of the screen.

Once you see the Get in Touch option, click the drop down arrow below it to reveal the live chat button.

https://help.nowtv.com/get-in-touch/

[Anonymous User]

Please can you sort mine out also. I log in and turn off the controls but it makes no difference.