account problems

[Anonymous User]

Tried to watch film. Message says problems with account? Help

[Anonymous User]

Hi @Anonymous User 

Thanks for getting in touch with us.

• Could you let us know exactly what the error message says?
• What device you're using?
• What movie you were trying to watch?

Thanks,

Sabrina

NOW TV Team

[Anonymous User]

Hi Sabrina, 

I'm also having issues with my account, when trying to sign in on my ipad, it staes that there is a problem with my account and I need to sign in on my mac or pc to accept the terms and conditions? 

Ive signed into my account on my laptop but it is not acknowledging I have a subscription to movies already and is offerring me a 30 day free trial instead? 

Thanks 

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

I'm sorry to hear that you're having this issue.

Have you already started your 30 day free trial?

As part of this process you will need to ensure that you enter valid payment details along with accepting the terms and conditions?

Once this is complete you will be able to sign into your account on any other device. 

If you're sure that you already have a NOW TV subscription, please ensure that you're using the correct username and password that are tied to your active subscription.

Let us know if we can help you further. 

Thanks,

Steve

NOW TV Team 

[Anonymous User]

I have purchased the NOW TV Black Friday deal for 12 months Movie and entertainment pass however when I go on to start watching it is only coming up with start a free trial 

Do I need to select this option for my account to start working?

I don't want to start a trial and then be charged monthly when I have already purchased a subscription 

[Anonymous User]

Hi, 

PIDGEON set up a new now tv box today. I'm having problems with the account set up! It's stating I haven't accepted the terms and conditions.

The app on my phone says I need to activate my account. I can't find how to accept the ts and cs?

[Anonymous User]

Hi @Anonymous User

Thanks for posting, sorry to hear you're having trouble setting up your account. Are you able to set up your account on a laptop/PC? 

Please click here to finish your registration and then play out on other devices. 

Cheers

Ranj

NOW TV Team

[Anonymous User]

Have an entertainment pass, not subscription. Realise for entertainment
section only, not film.

[Anonymous User · Accepted solution]

Hi @Anonymous User 

Thanks for posting. If you are a new customer and have never used NOW TV before you can get the 30 day free movie trial. 

Please click on any movie content and it should allow you start you trial. Please get in touch if you have any issues. 

Thanks

Ranj

NOW TV Team

[owlpen11]

hi I am registered, I did not have a problem until we put chromecast on my other tv and ipad.  that worked ok, then when I went to try and view it again on my original tv I keep getting a log in keypad on the tv, which wont accept my account even though it is acurate.  when I try to go into my account on line it keeps asking me to register a credit card even though it is already registered. help please, there is no phone number to talk to

owlpen

[SeeMoreDigital]

---

@owlpen11 wrote:

when I try to go into my account on line it keeps asking me to register a credit card even though it is already registered. help please, there is no phone number to talk to

---

Hi @owlpen11,

If you're asked to update your 'credit/debit' card details, there's a good chance that you've created two (or more) NOW TV accounts. Ideally you should be using the same log-in name and password across all your NOW TV devices including this forum.

If you think you have an issue with your NOW TV account(s) I suggest you contact a NOW TV representative via the forums 'live chat' facility.

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: - 

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

my account is locked

[Anonymous User]

Hi @Anonymous User,

Thanks for posting.

I have sent you an email regarding this as it's account related.

Hope that helps.

Thanks,

The NOW TV team

[Anonymous User]

Hi, I'm having real problems with NowTV. Signed up for 30 day free trial, got confirmation but then when I started watching a film it said I needed up update / configure SilverLight which I did. Then when I tried to login again, it said that I had already had my 30 day trial and it had taken £9.99 payment from my account. There is no live chat available or option to email customer service either. There was last night. but now it's disappeared. Hence posting on this board. Any help would be appreciated. Thanks.

[Simon-J]

Hi @Anonymous User,

sounds like you might had already had an account, which is why you've been told you've already had a trial. We'll need to take a look for you. I've sent you an email with a request for more information.

Thanks

Simon

NOW TV Team

[Anonymous User]

Hi, I have emailed info as requested to the email address supplied by NowTV
but have heard nothing back now for 4 days.

Thanks.

[Anonymous User]

Hi,

I created an account and signed up for the £1.00 Entertainment pass. Then later on I decided to always opt for the 30 day free movie trial. I have an email confirming this. However, once I began to watch a film, an icon came up saying SilverLight needed updating / configuring. I did this but when I logged back in, it said to confirm my account. I did and that's when it took payment. I'm annoyed because no-one from accounts / admin has gotten back to me about it.

[Anonymous User]

Hi @Anonymous User

Thank you for posting, very sorry if you've been waiting to get a response. I will look into this and get my colleague who dealt with your query to get back to you today. Apologies for the delay.

Cheers

Ranj

NOW TV Team

[Anonymous User]

I have just put a six month pass on my account and signed out as I needed to reset my password.

i have got my new password sorted but now can't sign in with the new password on the t v as it keeps rejecting both password and user new on tv.  also when signing in on iPad it's showing me as a new account without the 6 months I have just paid for any idea what is going on 

[Anonymous User]

I can see that our team have sorted this for you @Anonymous User

[Anonymous User]

the email containing my two pins havent arrived and i cant find anyone to sort the problem out someone fancy telling me how i can either get the pins sent out again or get hold of the people to do it