account problems

[sarasamson]

Hi,

I created an account and signed up for the £1.00 Entertainment pass. Then later on I decided to always opt for the 30 day free movie trial. I have an email confirming this. However, once I began to watch a film, an icon came up saying SilverLight needed updating / configuring. I did this but when I logged back in, it said to confirm my account. I did and that's when it took payment. I'm annoyed because no-one from accounts / admin has gotten back to me about it.

[Ranj-S]

Hi @sarasamson

Thank you for posting, very sorry if you've been waiting to get a response. I will look into this and get my colleague who dealt with your query to get back to you today. Apologies for the delay.

Cheers

Ranj

NOW TV Team

[Poodle1]

I'm having trouble buying a movie pass. It's taken payment from me before but won't let me buy again!

[artesea]

@Poodle1 make sure your card details are up to date.

[Hephep]

I'm trying to watch on my laptop and I'm signed in to my account, but it doesn't seem to recognise I have an entertainment pass already, and is instead trying to get me to sign up again. Help please 🙂

[Karl-F]

Hi @Hephep, 

Thanks for getting in touch with us here at NOW TV. 

Just to let you know, I have sent you an email in regards to your post. 

Please keep an eye on your inbox. 

Thanks, 

Karl

NOW TV Team

[Edgebill]

Hi, 

PIDGEON set up a new now tv box today. I'm having problems with the account set up! It's stating I haven't accepted the terms and conditions.

The app on my phone says I need to activate my account. I can't find how to accept the ts and cs?

[groopy]

why can i not get my account set up? i put in my user name and pass word it says they cannot find any info....then it says sign in i do that and i cannot find any were to get in conntact with any customers services

[Ranj-S]

Hi @Edgebill

Thanks for posting, sorry to hear you're having trouble setting up your account. Are you able to set up your account on a laptop/PC? 

Please click here to finish your registration and then play out on other devices. 

Cheers

Ranj

NOW TV Team

[Ranj-S]

Hi @groopy

Thanks for posting, sorry to hear you're having problems signing up. If you're still having problems can you try and make sure the registration has been completed on a laptop/PC and then try and play out on another device. 

Please re-post if you have further issues.

Cheers

Ranj

NOW TV Team