Reply
Occasional Poster
Posts: 2
Registered: ‎06-06-2017

Re: Requesting Refund

I have had a free month from the mc donald prize win, i had cancelled it before the date due for me to start paying (1st June). i have now been charged with a Fee of £9.99. i will like a refund as i do not want to use the service and i have not touched it since my free month has finished

Legend 4
Posts: 9,869
Registered: ‎17-10-2013

Re: Requesting Refund

@EstehrMunny44

 

Welcome to the forum. 

 

First off cancel your pass so it doesn't keep renewing by going to your My Account > My Passes page

http://account.nowtv.com/passes

You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.

As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you as a courtesy. To get there go to the following help page

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

First Poster
Posts: 1
Registered: ‎07-06-2014

Re: Customer wants a refund

I JUST WRITING TO ASK FOR A REFUND FROM THE LAST 2 MONTHS OF SKY SPORTS AS I DIDNT WATCH IT .AS THE FOOTBALL HAS FINESHED AND THAT IS ONLY WHY I PAY FOR SPORTS

Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Customer wants a refund

Hi @JESTER11121971,

 

The NOW TV service is a monthly 'roll-over' subscription service. Which means if you don't want to use the service you have to cancel it (by accessing the 'My Passes' area of your 'My Account') prior to your monthly subscription expiring or it will 'roll-over' and you will be charged. All of which is stated within the terms and conditions that you agreed to. 

 

 

Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account (or accounts if you have them)!

 

That being said, if you wish to argue your case, you will need to contact a NOW TV representitive.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 3
Registered: ‎19-06-2017

Re: Requesting Refund

I've been incorrectly billed for a Sky Cimena pass that I never bought.  How do i get  refund and ensure this does happen again?

Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Requesting Refund


DanDaven1111111 wrote:

I've been incorrectly billed for a Sky Cimena pass that I never bought.  How do i get  refund and ensure this does happen again?


Hi @DanDaven1111111,

 

Perhaps somebody in your household has accessed the 'Cinema' service at some time. Indeed, if you visit your the 'View my bills' area of your 'My Account' it will list when the service was accessed. Which is why it's advisable for the NOW TV 'account' holder to create a PIN code to prevent unathorised purchases. 

 

That being said, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 3
Registered: ‎19-06-2017

Re: Requesting Refund

Hi,

There is only me with the password and nobody has used this facility.

How do I get a refund?
Highlighted
Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Requesting Refund


DanDaven1111111 wrote:
How do I get a refund?

Hi again @DanDaven1111111,

 

Please refer to the 'How To Contact NOW TV' link in my previous post...


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


First Poster
Posts: 1
Registered: ‎23-06-2017

terrible service does not work - how to get a refund?

 money taken, instructions followed, no tv watchable at all, help page crashes, no live chat, this service is terrible and there is no way to rectify anything or claim a refund. this is bad

Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: terrible service does not work - how to get a refund?

Hi and welcome to the forum @andrewwarmup,

 

Sorry to hear you're having problems. First things first: -

  • Are you an existing or brand new NOW TV subscriber?
  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •