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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
  • 9208 Views
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Subscriptions

Anyone now why now just add different subscriptions without asking, they have have added cinema and boost, took payments too. I have tried to get refund via live chat but it won’t let me type, please help !!!!

Charlie1 by • Advocate
  • 239 Views
  • 4 replies
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How to 'chat' or speak to a human??

I was promised a refund of an unauthorised payment but haven't received it. Have tried phoning but they won't speak to me unless I'm a broadband customer and the 'bot' is worse than useless. Any ideas please?

Jules6 by • Advocate
  • 2717 Views
  • 6 replies
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cancelling boost

i have a 7 day free trial of boost i want to cancel before the first payment comes out on sunday, but when i click on manage account the screen is white and doesn’t load, i’ve seen it has happened to other people too and there’s nothing else i can do...

Payment Due at the Weekend

Answer not given for the following SPECIFIC case:My payment is due on Sunday 24th March. Will it be taken on Friday 22nd March or Monday 25th March? If NOW's practice (usual business practice) is for it to be taken on the next business day, would tha...

Type of ACCOUNT

I am very dissatisfied with the non acceptance of NOW TV, that anything is incorrect.The cost of my account nearly doubled and NO explanation has been forth coming, I think that SKY and NOWTV have shifted their operation away from the BRITISH ISLES s...

DODGER by • Advocate
  • 131 Views
  • 1 replies
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Increase in charge

Why have I been charged 46.50 for broadband and calls when I have always paid 23.50.....customer service is absolutely shocking - the chat bot doesn't understand anything and I get cut off on the phone! 

Helenw by • Newbie
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Cinema Trial £1

Hello i just tried to use the offer for sky cinema £1 for 3 months.now it has taken the £1 but doesn't show my account having sky cinema.  they did try and take another payment of £1 but i didn't let that one through

owens92 by • Newbie
  • 177 Views
  • 1 replies
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Urgent!

How do I contact NOW TV by email or phone? I have been charged every single month since October 2023 when I already cancelled my membership! 

NOWgirl by • Newbie
  • 153 Views
  • 2 replies
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