Hi @Anonymous User, you appear to have marked your second message as having solved your problem, which could be why nobody has replied to you yet.
Anyway, sounds like you need live chat they should be able to help you.
If you click on the link below, it should take you to the relevant help page. At the bottom left to this should be a contact us button, pressing this should take you to a page giving an option for live chat.
Help / live chat doesn't always work on a mobile device, so might be best using a laptop or PC to do live chat.
http://help.nowtv.com/article/Managing-Devices
