18-03-2016 12:45
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Solved! Go to Solution.
25-01-2017 15:35 - last edited on 18-08-2020 22:12 by Simon-J
Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
05-04-2018 20:43
I have paid for the sky sports monthly pass. I can get this on my phone but not on the tv.
05-04-2018 20:57 - edited 05-04-2018 21:00
Hi @Anonymous User
Do you mean by connecting your phone to your TV via an HDMI adapter, where i believe nowtv have removed this type of support.
Or are you using a Chromecast or another different external nowtv playback device on your TV or inbuilt nowtv app on a LG or Samsung Smart TV ?
18-10-2018 16:47
When i try to log into now tv it doesn’t because it says I have exceeded the log in limit isn’t there any possible way I can log in because right now it isn’t working and I’m quite frustrated
18-04-2018 13:52
19-04-2018 22:32
26-04-2018 10:06
Hi, I can't work live chat either, its impossible to get hold of anyone to resolve a query
27-04-2018 19:00
Hey
i have now tv but it is not working on my tv
30-04-2018 12:50
06-06-2018 13:07
Hi I want want to cancelle my Now tv but use ain't letting me
19-06-2018 20:09
Hi my son just signed up for the kids pass can you cancel please as he shouldn’t have signed up and he hasn’t watched anything I’ve cancelled it on my account