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Anonymous User
Not applicable

‎23-05-2016 17:48

I need help closing an account and removing bank details

I can't seem to remove my bank details been trying for the past 2 hours! Want to close the whole account as i don't use it and don't want to be charged
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2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

‎23-05-2016 17:50

Hi and welcome to the forum,

 

As this is an account issue I suggest you contact a NOW TV representitive via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display active sub-windows (ie: windows within windows). Here's what you need to do: -

 

  • Click on the following: Manage my account link.
  • Scroll down to the 'Contact Us' button (on the bottom left of the web page) and click on it.
  • A new web page should open up with the 'Live Chat' button at the top right of the page.
  • Click on the 'Live Chat' button and a new window should open up, with a range of drop-down options and a 'Request Chat' button.

 

Cheers

Anonymous User
Not applicable

‎27-05-2016 7:57

Hey @Anonymous User

 

Thanks for posting!

 

I've just sent you an email to the address linked to your account, so keep an eye out for that 🙂

 

Thanks,

 

Ryan
NOW TV Team

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