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Scholar

Device limit.

Hi Everyone,

 

Ive just rejoined Now tv and Ive been happily watching on my Xbox. I fired up my Now tv box in my bedroom and it says I have reached my device limit.

 

I sign into this website and check my account and the xbox is the only device registered and there are three unused slots. I try the Now tv box and still says the same.

 

Can anyone help me please?

 

Thanks

 

Ben

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NOW TV Team (Retired)

Re: Device limit.

Hi @BENNY79

 

I can help you 🙂

 

Keep an eye on your emails for confirmation.

 

Birgit

NOW TV Team

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Legend 5
Legend 5

Re: Device limit.

@BENNY79 there is also one additional device each calendar month, so your XBox will be September's, you can either wait until October or jump on to Live Chat and explain your situation, they might be able to sort something out for you now.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).

-----
I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Scholar

Re: Device limit.

Hi,

 

Ive tried livechat but cant connect, I also tried emailing but I cant change the email on the form(its my old email address and different to the one in my account details)

 

Is there anything that can be done because I think its only right I can have 4 registered devices instead of just one.

 

Thanks

 

Ben

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Advocate

Re: Device limit.

I have tried adding now tv to my Xbox too and I've waited over a month yet I still can't watch it. Is there a contact number to resolve this? I've now paid for a service that I haven't received and it's really frustrating.

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Legend 5
Legend 5

Re: Device limit.

@jolzord there is no phone number, NOW TV support is online only, but follow the advice in my post above and I'm sure Live Chat will have you sorted. 

-----
I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Scholar

Re: Device limit.

Hi,

 

The live chat bar is always grey when I click on it. Can any mods help me please?

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Legend 5
Legend 5

Re: Device limit.

@BENNY79 it's blue right now. Make sure that any ad blockers and popup blockers are turned off, also make sure you are signed in when visiting the page.

-----
I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
Did you find this post useful, why not give some Thanks?

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Scholar

Re: Device limit.

Hi,

 

Ive tried everything youve advised and I still can't connect to live chat. Very dissapointing but thanks for your help anyway. I will probably just cancel at the end of the month.

 

Thanks.

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NOW TV Team (Retired)

Re: Device limit.

Hi @BENNY79

 

I can help you 🙂

 

Keep an eye on your emails for confirmation.

 

Birgit

NOW TV Team

View solution in original post

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Scholar

Re: Device limit.

Hi,

 

I received your email and now it's all working. I really appreciate the help I received from both of you.

 

sorry if I came across as an impatient git!😇

 

Thanks

 

Ben

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