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Anonymous User · ‎01-04-2015

I ordered a new box and pass and seem have been charged twice ahh apparently I can't cancel on order even though it was just done

Anonymous User · ‎02-04-2015

@Anonymous User ,

That's not cool to hear. But fear not! I have sent you an email where everything should be sorted out.

As it's account related, I wouldn't want to share any secrets via a public forum

Any problems, give us a shout!

Michael

NOW TV Team

View solution in original post

Anonymous User · ‎03-11-2015

Hi, since being charged twice again for just the movie package, I've noticed the same happened last month. Please can a refund be arranged

Anonymous User · ‎03-11-2015

@Anonymous User are you sure you don't have two accounts (even if one was created by mistake). This faq should help find the other http://help.nowtv.com/article/Cancelled-but-still-being-charged

Anonymous User · ‎20-02-2016

Hi, I have been charged twice £6.99 the 12th of the month for the last 3 months and only just realised. This must be some sort of double charge for something. Can you fix this for me please.

Simon-J · ‎23-02-2016

Hi @Anonymous User,

This usually happens if you have more than one account.

What I'll do is send you an email with a request for some details and see if we can't find the account for you.

Thanks

Simon

NOW TV Team

Anonymous User · ‎06-06-2016

Charged twice