10-12-2014 20:52 - edited 10-12-2014 20:54
10-12-2014 21:27
Hi @Anonymous User
Thanks for posting, welcome to the community. I'm sure you've already done this, but have you checked your bank account/credit card account or are you going by what the "My Account" page indicates? The reason I ask is the "My Account" page can often give incorrect information, especially if it's not viewed on a PC/laptop.
11-12-2014 17:00
11-12-2014 17:27
Hi @Anonymous User
Thanks for posting.
I will send you an e-mail very shortly.
Cheers
Ranj
NOW TV Team
29-12-2014 11:46
Trying to get intouch but having trouble finding any form of contact other than the community section. After
checking my bank account I notice 2 payments for £6.99 have been taken in December. I have both Movie and entertainment passes and they are taken around 23rd-25th of every month. I would like this mistake that Nowtv have made refunding please. This doesnt look good on me because Ive been recommending Nowtv to friends and family.
29-12-2014 11:56
29-12-2014 14:57
Hi @Anonymous User
Thanks for getting in touch with your post, sorry to hear that!
As this is an account related query, I am going to send you a private message shortly.
I hope that this helps.
Kindest regards,
Michael
NOW TV Team
26-01-2015 16:48
27-01-2015 12:07
Hi @Anonymous User
Thanks for your post.
As this is an account related query, we'll be in touch shortly via email.
Hope this helps.
Thanks,
Steve
NOW TV Team
03-03-2016 7:43 - edited 03-03-2016 9:40
Hi I have been charged 6.99 on the 29/02/16 and 9.99 on the 01/03/16 I had a free pass from ee and decides to keep it as it wasn't much a month but to be charged twice is ridiculous !!please refund me my money I'm cancelling now tv as all these companies seem to be too unreliable to take the correct money owed to them so I would like a full refund in my account please
(details removed)
[email removed]
here are my details
please get in touch
kind regards