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Anonymous User
Not applicable

‎10-12-2014 20:52 - edited ‎10-12-2014 20:54

Charged twice for entertainment pass

First time buying an Entertainment Pass, did everything exactly as told but you've charged me twice and I have two Entertainment Passes showing on my account. Bit naughty really.
Can you refund one please.
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26 REPLIES 26
Anonymous User
Not applicable

‎14-09-2015 15:44

My bank statement tells me that on 07/09/2015 I was debited twice for my Entertainment pass. Please refund £6.99 or I shall cancel.

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Anonymous User
Not applicable

‎14-09-2015 15:48

Sorry!!  Sky Sports Day Pass purchased same day!  Apologies. 

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Anonymous User
Not applicable

‎15-09-2015 19:46

In response to Anonymous User's comment

Hi @Anonymous User

 

No worries 🙂

 

Birgit

NOW TV Team

Anonymous User
Not applicable

‎03-04-2017 22:18

Hi, I took a sports pass out yesterday and I have been charged £16.99 twice. Could you refund one please.
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SeeMoreDigital
Legend 5
Legend 5

‎03-04-2017 22:46

In response to Anonymous User's comment
@Anonymous User wrote:
Hi, I took a sports pass out yesterday and I have been charged £16.99 twice. Could you refund one please.

What duration sports pass did you buy @Anonymous User?

 

A day pass currently costs £6.99, a week pass currently costs £10.99 and a month pass currently costs £33.99...

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Anonymous User
Not applicable

‎04-04-2017 7:42

They were doing a special offer of half price for a month for £16.99, which they have debited twice.
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SeeMoreDigital
Legend 5
Legend 5

‎04-04-2017 9:08

In response to Anonymous User's comment

Hi @Anonymous User,

 

For security reasons all 'account' related issues (such as, NOW TV account removal/card details removal and refunds) are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you!

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

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