17-04-2017 14:59
Hi,
I bought a NowTV box with a 6 month entertainment pass that I used. I've just discovered you've been charging me almost since the start of the pass. It looks like you only gave a 14 day free trial rather than the 6 month pass that was meant to be included.
I would like a refund please.
Regards,
Steve
17-04-2017 15:24
Hi @Anonymous User,
Are you 100% sure that you actually applied the voucher pass code that was supplied either within your NOW TV box or as part of an e-mail offer?
If you purchased a NOW TV branded product, the voucher code pass comes in the form of a small card with a silver 'scratch-off' strip on its rear side 😉
Anyway, in order to check which NOW TV services are currently active and/or have expired I suggest that while you're logged onto this forum (using the log-in details as your playback device) you click on the following: View my bills link. Where you'll find everything itemised.
Cheers
20-04-2017 9:01
This exact same thing has happened to me. I remember applying the code, and I seem to remember it asking me if I wanted 6 months entertainment or 3 months movies. The agent I'm dealing with on live chat just keeps saying if I'd applied the code properly I would have got the 6 months. This is really frustrating, I would like a refund please.
20-04-2017 9:36
Hi again @Anonymous User,
For security reasons all 'account' related issues (such as, NOW TV account removal/card details removal and refunds) are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you!
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers