Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎17-10-2022 14:09

the worst service provider ever.

I've been charged £ 150 for repeatedly trying to upgrade to the entertainment package. I keep getting an error message pop up to say it hasn't worked, whilst the money is showing as pending, and therefore not accessible from my bank account. 

And apparently, they have no phone number in order to complain. 

I don't know how they are allowed to operate. For anyone reading this, please make the same point on social media as I will be.

0
3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎17-10-2022 14:22

@Anonymous User 

Go onto live chat to try and get this sorted. Click "chat online" within the green box. Don't hit "get help quicker" this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
0
gavs82008
Legend 5
Legend 5

‎17-10-2022 14:24

@Anonymous User 

There is a phone number, but reserved for broadband only. ☹️

What about trying to add the entertainment membership via the app itself. Bypassing the website?

FYI that I do not work for NOW, just a NOW customer trying to help
0
RoyB
Legend

‎17-10-2022 17:50

@Anonymous User 

How many times is ‘repeatedly’? I make it about 15…..

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0