my broadband package has gone up nearly 50% without telling me

[owdlad]

 had and email stating my package was going up by £3.50 i thought ok no problem , then the internet kept going of when it thundered so i logged in to put a complaint in , a new router was sent out , while i was on i had a look at my bills ,and you was taking out £43 my package was £30 no emails nothing done on the quiet without letting me know , i f this is the way you treat your customers its ridiculous ,specially as the package without phone is still on sale for £24 onsite without phone why would you put mine up £19 just for the phone based on the site price  

[gavs82008]

@owdlad 

Best to jump on the phone and complain. See link for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[owdlad]

sorted they put it down by 10 pounds

[owdlad]

got new router then went off for an hr or more disconnected three times in a week lol but £10 cheaper i suppose 

[redchiz1 · Accepted solution]

If you are having issues with your connection then get back onto them, you know the number now!

[owdlad]

since i signed up for anther twelve months internet is more off than on 

[gavs82008]

@owdlad 

If the connection is not what your paying for your well within your right to leave.

[Pdg66]

Mine has increased by £3.50 this month and I have NOT had any prior notification of this increase! 

[redchiz1]

@Pdg66 

Check your emails, it should have arrived May/June, the sender perhaps confusingly is shown as Sky. 

[Pdg66]

Nothing at all in emails