cancel
Showing results for 
Search instead for 
Did you mean: 
dfgfd4334
Advocate

Initial setup equipment shipping

Hi,

I have just placed an order for broadband for a new rental property.

Installation date is 3-May

I need to try and make sure that the equipment is not shipped until I have moved into the property, any idea who/how I can get help with this?

Thanks

2 REPLIES 2
RoyB
Legend

@dfgfd4334 

Try the people that you placed the order with.

’The equipment’ is a small box. Maybe have it delivered to where you are now, and take it to the new address later?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@dfgfd4334 

The router is delivered by Royal Mail. You'll get a tracking number. So you can sort it out at the time. 

FYI that I do not work for NOW, just a NOW customer trying to help