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Frank022
Newbie

After adds play, now TV freezes

Hi everyone,

I’ve been having issues with my now TV. When starting a new episode on a show, the adds will play fine and once the adds have finished, it would just freeze? Tried uninstalling and reinstalling, reset passwords, and switching broadband on an and off. It’s getting frustrating now. Anyone here experience this? How do you fix it?

3 REPLIES 3
RoyB
Legend

@Frank022 

Ads, or Now promos?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@Frank022 

Do you have boost? 

If so then it’s on the NOW promotional trailers. 

FYI that I do not work for NOW, just a NOW customer trying to help
Nisaar
Newbie

@Frank022 

@Frank022 I get the same now for months on sky sports. I miss so much of f1 live when they switch to sky ads as it freezes and have to wait up to 2min. It's not my internet as it's been happening for a few months. App is up to date on LG smart tv. Boost is active already.