28-06-2023 12:13
had and email stating my package was going up by £3.50 i thought ok no problem , then the internet kept going of when it thundered so i logged in to put a complaint in , a new router was sent out , while i was on i had a look at my bills ,and you was taking out £43 my package was £30 no emails nothing done on the quiet without letting me know , i f this is the way you treat your customers its ridiculous ,specially as the package without phone is still on sale for £24 onsite without phone why would you put mine up £19 just for the phone based on the site price
Solved! Go to Solution.
06-07-2023 21:34
If you are having issues with your connection then get back onto them, you know the number now!
28-06-2023 14:27
Best to jump on the phone and complain. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
28-06-2023 16:13
sorted they put it down by 10 pounds
06-07-2023 2:40
got new router then went off for an hr or more disconnected three times in a week lol but £10 cheaper i suppose
06-07-2023 21:34
If you are having issues with your connection then get back onto them, you know the number now!
09-07-2023 9:29
If the connection is not what your paying for your well within your right to leave.
09-07-2023 17:57
Check your emails, it should have arrived May/June, the sender perhaps confusingly is shown as Sky.
09-07-2023 18:01
Nothing at all in emails