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CancelBroadband
Advocate

Why can’t I cancel ??

I can’t cancel Now Broadband and the list here shows I’m not alone ?

SO WHY ARE YOU IGNORING EVERYONE 😡  

3 REPLIES 3
redchiz1
Champion 2

Choose the relevant option in the help article and follow the links:

https://help.nowtv.com/article/how-do-i-cancel-broadband

 

RoyB
Legend

@CancelBroadband 

Could you kindly do the tiniest bit of research to find out who ‘you’ are, when you address the Community?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@CancelBroadband 

To echo what @RoyB and the fact you have found other threads. In those threads, how many times have broadband support staff posted? Absolutely zero and that won’t be changing anytime soon, they never have in my time of using the forum.

Use the link provided by @redchiz1 to find out what you need to do. Posting on here is not going to get it done as you will only ever speak to fellow customers.

FYI that I do not work for NOW, just a NOW customer trying to help