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Bruce
Newbie

Wrong plan

I signed up to cinema by mistake should have been entertainment I signed up to, I have not watched anything yet and wonder if I can change plan or do I have to cancel.

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Bruce 

Speak with staff via live chat and hopefully they will take pity on you 😛 they might swap the membership. 

Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/membership-options-prices

FYI that I do not work for NOW, just a NOW customer trying to help
Bruce
Newbie

@gavs82008 

@gavs82008 yeah already tried that, live chat is in bot mode for the night I’ll have to try again tomorrow,ahhh your link sent me to a different chat option, thanks for your help

gavs82008
Legend 5
Legend 5

@Bruce 

Live chat operates until midnight. 

Try another browser or clearing the cookies and data.

Otherwise try through this link.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Bruce
Newbie

@gavs82008 yeah, just finished with them and got it sorted, thanks for your help