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BiteSize
Mentor

Outgoing telephone calls

Can I get a call log for outgoing telephone calls for 9th April, 2022

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@BiteSize 

See if this thread helps.

https://community.nowtv.com/t5/Account-Billing/Itemised-call-details/m-p/558053

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @gavs82008 

You can only go back 12 months when looking at your call usage under your previous payments under your online NOW Broadband & Calls account.

Where @BiteSize is looking at the call usage from April 2022.

schnapps
Legend 5
Legend 5

Hi @BiteSize 

You could try emailing NOW by using the email address on the screenshot below to see if they could provide this information requested.

youdoodle-2020-05-11T14-12-50Z.jpg

 

BiteSize
Mentor

The customer services were able to go back to April 2022. Thank you