Update Payment Details

[m4ttgtr]

Today I have received 2 emails saying that my last 2 payments have failed and I need to update my payment details, but when I checked, there are no outstanding payments due and my payment details are fine. Are these scam emails?

[RoyB]

@m4ttgtr 

You have to look for the payload.

Are they trying to send you to a lookalike Now site that isn’t actually Now, in order to ‘refresh’ your card details?

[m4ttgtr]

No I never follow links from unsolicited emails, they looked genuine tho. I wondered if others had received any.

[GA]

I have also had an email saying it was my receipt for cinema membership.  Followed by a 2nd email saying my payment didn't go through and to update my payment details.  I have never had cinema membership and my details haven't changed.

While checking my bank account I also discovered that they have been taking £5 a month for Boost which I have never even heard of 😡

[gavs82008]

@GA 
Did you take out a free trial on the offers section of the website?

If so this includes boost which is £5 unless cancelled.

[Mollymoo]

I had an email saying it's overdue when my internet payment is due next week 

[gavs82008]

@Mollymoo 

Give the team a call to find out what can be done. Number in my signature below.