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MartaD
Newbie

Charged 4 times this month

Hi there,

 

I have been charged 4 times this month. Can someone explain and solve this issue? I cannot deal with a bot service. I need real HUMAN customer service as I demand my money back.

 

Thanks,

M

1 Reply
schnapps
Legend 5
Legend 5

Hi @MartaD 

 

Are they for four different TV Memberships on the same account and what does it show under My Account > My Bills & Payments on here ?

 

Did you start any free trials and didn't cancel them ?

 

Does anybody else in the family have access to your account and if so have you added a Payment Pin to it ?

 

To contact live chat, click on the green chat online button from the link below where there will be a human person on the end of the web chat NOW service.

 

https://help.nowtv.com/article/how-to-submit-a-complaint