28-04-2020 15:51
Hi I am having £5.99 taken from my account since January 2020 every month, all of my devices do not have any add on passes, my actual account doesn’t have my recent payment details, so someone somewhere is using my bank details for this and I can’t figure out where it is from to cancel it
29-04-2020 8:30
@Anonymous User
There are a couple of things, another account could have been created using the same payment details.
You can confirm using this link.
https://help.nowtv.com/account-finder/
If there is only the 1 account, you can check to see recent payments by
https://help.nowtv.com/article/how-do-i-view-my-payment-history
You can also try filling this form out, but its not a guarantee.
https://account.nowtv.com/payments/query/incorrect-charge
29-04-2020 12:14
29-04-2020 12:17
I have tried using the account finder also with my card details and it says no account found
29-04-2020 14:16
@Anonymous User
You can also try filling this form out
https://account.nowtv.com/payments/query/incorrect-charge