19-07-2019 11:28 - edited 19-07-2019 11:29
03-09-2020 17:35
I am having the same issue. It is ludicrous!!
Chat times out, I can't get help on the phone as I only buy passes, I'm going nuts.
23-04-2022 16:06
Every time I try to update my membership. I constantly get the same message of 'Sorry there is a problem, please try again' which is no help what so ever. Just keep getting the same message. This is then compounded by the joke of a message saying my issue has been completed and closed, yet I never get anyone contacting me and the problems continue over and over again and takes weeks with phone calls (At my cost) spending hours only to be hung up and calls cut off.
It is not anything that resembles any type of help and is just wasting my time and never any apology nor admit that NOW is at fault.
I am going around and around and around in circles. If it continues I will have no choice but to cancel everything and use another provider.
For once please do something to actually help
23-04-2022 23:22 - edited 23-04-2022 23:23
We are all just customers here like you, so there isn’t much we can do with account details queries except point you to Now resources, And if you have talked to Live Chat and got nowhere, what next?
You might like to post your message on Now’s Twitter account, or as much of it as Twitter will allow. It won’t cost you anything, and you will be listened to.
Or you could email customerservices#nowtv.com (replacing the # with @)* and see where that leads.
* A subterfuge to stop Now eating email addresses, as it does)