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Billy77
Newbie

Billing

Got the free trial and cancelled before it expired and I have an email as proof. You still billed me £9.99 and then an additional £5.00. Refund me the ###### money you pricks.

1 Reply
gavs82008
Legend 5
Legend 5

@Billy77 

This is a customer forum where generally other customers come on to help and post.

 

Swearing and demanding refunds won’t get you very far at all.

The £5 is a boost membership. Which is a separate membership from whatever you took on the trial, this needed to be cancelled also to prevent the £5 charge.

 

Jump onto live chat to speak with staff, by clicking “chat online” within the green box. Don’t click “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help