Sky Cinema Offer

[Lawrance]

I’ve taken out a Sky Cinema offer just for the Christmas period but it would appear that NOW will charge me up until June. Please can this be rectified as I thought it would be a month free with the option of continuing. I’ve paid for a month for NOW but would like to cancel completely if the offer of a month’s pass only is no longer available. I would like to speak to a member of the team as there is no way to contact the management team.

Kind regards

Lawrance

[gavs82008]

@Lawrance 

There is NO such thing as month free trials for cinema. Sounds like you took out the 6 month saver. 

If you want to cancel you have to do that yourself. See this link.

https://help.nowtv.com/article/how-do-i-cancel-now

[Lawrance]

Which I have done, but NOW is still charging me during those six months.

[gavs82008]

@Lawrance 

That's because of the 6 month saver which ties you in for the 6 months. To get them fully stopped or a chance of it you need to speak with staff via live chat.

Make sure to be signed in and use the 'How get in touch' drop down.

https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

[BrayWyatt123]

Same as happened to me i want cancel to did you contact them to ask to cancel it? If so what did they say,