30-01-2016 7:12
Solved! Go to Solution.
30-01-2016 17:04
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you've been facing issues with your account.
I've sent you a direct e-mail about this, please keep an eye out in your Inbox/Spam/Junk folders
Thanks
Rob
NOW TV Team
04-07-2017 22:24
iam so dam mad! i had cancelled before 2nd july and two payments were taken, i will never touch nowtv with a rented barge pole ever again, iv already messaged nowtv on fb but heard nothing and want my money back asap! i had 9.99 and 6.99 taken, i cancelled my month pack before it was due to renew and my two pals had same issue
04-07-2017 23:22
Hi @Anonymous User,
The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).
Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.
However, if you have not officially cancelled, provided you have not viewed any content (which the NOW TV people will thoroughly check) you might be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative.
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers
05-03-2016 14:40
I have been being charged every month for a service I have never used and I cannot find the link for a live chat on here anywhere, can someone contact me re this?
05-03-2016 14:54
@Anonymous User
Welcome to the forum.
To get there go to the following help page
http://help.nowtv.com/article/None-of-the-above
and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.
06-03-2016 18:49
Hi, we've had payments for both our movies pass and our entertainment pass taken twice out of our account in feb and march. The payments were taken out of our account on the 1st feb 2016 for £6.99 and again on the 3rd feb 2016 for £6.99. Also, 1st feb 2016 for £9.99 and again on the 8th feb 2016 for £9.99. It happened again in march, on the 1st march 2016 and the 3rd march for £6.99. Also, 1st march and 6th march both for £9.99. Can you please sort our problem. Many thanks.
08-03-2016 15:40
Hi @Anonymous User
Thanks for your post.
I'm sorry to hear that 😞 I'll get this looked into and will email you shortly.
Birgit
NOW TV Team
02-04-2016 12:15
for the second time this year 6.99 has been taken twice from my card. how do i get this back?
04-04-2016 16:02
Hi, same issue for us. We are paying 6.99 twice per month for monthly access to Now TV Ents and 9.99 twice per month for Now TV Movies. Please can you help us? Thanks
05-04-2016 17:14
Hi @Anonymous User
As this is account related I will send you an email soon.
Thanks
Andy
05-04-2016 13:12
Hi @Anonymous User
I can see that this has been sorted out for you on live chat
Thanks
Andy