Payment emails

[Steven8619]

I keep receiving emails saying I’m about to lose my membership because my payments failed although the payments have been taken and are showing in my billing and payment history?

[schnapps]

Hi @Steven8619 

See this screen shot below taken from NOW Twitter Help this morning.

I don't know if this is the same what you are experiencing.

If you use Twitter X, maybe ask the NOW Help Team over there or perhaps jump over to NOW live chat.