Payment Update Error

[Anonymous User]

I’ve returned to my NowTV account after a year off. I went to update my bank card and it’s saying oops there is a problem. I’ve tried 2 different cards and I’ve tried it over 3 different browsers. Any help? 

[Anonymous User]

Exact same issue - continues to say "oops - something went wrong" can't actually watch anything.

[Anonymous User]

@Anonymous User. Looking on this forum we aren’t the only ones. Would really appreciate nowtv actually helping! 

[Anonymous User]

@Anonymous User I just wanted to rewatch the sopranos! Have spent the past half hour using all of the cards in my wallet in 3 different browsers.

nowtv can you get it sorted?

[gavs82008]

@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User 

Head onto Live chat to get the payment details sorted.

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure click "chat to an advisor"

[Anonymous User]

Same as above I have used 5 cards and it says they are all wrong. I have been trying for a week . I will lose my free passes if I don’t up date. Come on now tv get your act together 

[Anonymous User]

What is this community actually for? For us to realise we have the same problem. Live chat isn’t working. If it was going to be this difficult I wouldn’t have forked out money for a stick

[Anonymous User]

@Anonymous User @Anonymous User just successfully changed mine to my new card! Maybe try again today?

[Anonymous User]

brill mine has now worked 

[Anonymous User]

This does still not work for me. I am unable to update my expired card details.

If you want your payment make it possible for me to pay you. It is not that difficult.