cancel
Showing results for 
Search instead for 
Did you mean: 
Clare1
Newbie

Updating payment details

I’ve tried several times over the past few days to update my payment details but it won’t update. I keep receiving emails that my payment is due and I can’t find a anywhere to speak to someone. Very frustrating. Very tempted not to renew as its this difficult.

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Clare1 

Try another browser, deleting the cookies and data from your current browser?

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Clare1 

Payment for what, broadband or streaming?

if the former, see ‘How do I make an overdue payment?’ here:-

https://help.nowtv.com/article/common-broadband-payment-issues

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.