It won’t be on here as this forum is primarily used by other customers like you and me.
If I were you put a payment PIN on your account so it can’t happen again without the PIN being entered.
https://help.nowtv.com/article/change-pin-settings
For any chances of refunds you have to speak to staff via live chat. Which can be accessed by clicking “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or by emailing support using the address from the below picture.
