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Anonymous User
Not applicable

‎01-03-2020 13:14

Over charged

Hi I've have been charged three times for sky sports day pass in one day?

I went to purchase the £9.99 day pass then selected checkout and the page said 'error' I clicked check out 3 times then had a look at My acc and 3 payments for £9.99 are pending?

Who do I speak to and what should I do next? 

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1 REPLY 1
commanda6
Legend 5
Legend 5

‎01-03-2020 15:05

Hi @Anonymous User 
as this is an incorrect/unauthorised charge. There is a particular support form for this, but I happen to think it's a bit too well hidden 

the best way to handle this would be to fill in the form at the link below

https://account.nowtv.com/payments/query/incorrect-charge


Try to give now TV as much information as you possibly can and it would be easiest to fill this in on a desktop/laptop PC or Mac tablet or mobile device will work, but it might be a bit fiddly. 

Hope this helps😀

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
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